Frequently asked questions

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What is Label INSA?

Label INSA is a contemporary women's apparel brand offering stylish, high-quality clothing designed for the modern woman. We focus on creating versatile pieces that blend comfort, elegance, and timeless style.

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How do I find my size?

Inches | Cms
Size Bust Waist Hip
XS 32 24 34.5
S 34 26 36.5
M 36 28 38.5
L 38 30 40.5
XL 40 32 42.5

 

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What is your shipping policy?

Shipping Policy

We currently ship all over India.

Order Processing:

  • Orders are processed and dispatched within 3 business days.

  • You will receive tracking information via email or SMS once your order ships.

Shipping Time:

  • Metro Cities: 2-4 business days after dispatch

  • Other Locations: 4-7 business days after dispatch

Shipping Charges:

  • We offer Free Shipping on all orders across India.

Delays: While we strive to ensure timely delivery, delays due to unforeseen circumstances (weather, courier delays, etc.) may occur.

Need Help? Email us at care@labelinsa.com for shipping-related inquiries.

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What is your return/exchange policy?

Return & Exchange Policy

We want you to love what you wear from Label Insa. If you're not satisfied with your purchase, you can request a return or exchange.

Eligibility:

  • Returns or exchange requests must be raised within 24 hours of delivery.

  • Products must be unused, unwashed, and in original condition with tags intact.

Return Options:

  1. Exchange: Available for a different size or product.

  2. Store Credit: Full order value as credit usable for future purchases.

  3. Refund: Available after deduction of shipping charges. Refunds will be processed to the original payment method.

Non-Returnable Items:

  • Customized or made-to-order items

  • Items bought on clearance or final sale

How to Raise a Request: Email us at support@labelinsa.com with your order ID, reason, and images (if applicable) within 24 hours of receiving your order.

Cancellations:

  • You may cancel an order within 6 hours of placing it by contacting us.

  • Once shipped, orders cannot be canceled but may be eligible for return.

Note: Shipping charges are non-refundable.

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What payment methods do you accept?

We accept UPI, Credit/Debit Cards (Visa, Mastercard, American Express), PayPal, Online Banking, and Cash on Delivery.

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Do you ship internationally?

Yes! We ship worldwide. International shipping costs and delivery times are calculated at checkout based on your location.

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How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into "My Account" on our website.

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Are sale items returnable?

Final sale items arenot eligiblefor return or exchange unless defective.

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Do you offer wholesale?

Yes! For wholesale inquiries, please contact us at contact@labelinsa.com

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Can I collaborate with Label INSA?

We love collaborating with influencers, stylists, and brand partners. Reach out tocontact@labelinsa.com